If you're having trouble with your Morse Card, check how to fix some common problems below. If it continues, please contact support.
Disputing a transaction
Tap on the card transaction > Report a problem > Select the option that best describes your situation.
Answer the questions about your transaction dispute and give as much information as you can about what happened.
Depending on the reason you’re disputing, you may be able to upload supporting documents, such as a receipt or proof of cancellation here.
Submit your dispute, and we will reach out to you as soon as we’ve reviewed it. Some disputes may take up to 90 days to settle.
If you're unable to dispute in the app, you can also dispute a transaction by calling 1-855-679-8445 or visiting https://stri.pe/go/stablecoincardhelp.
If you'd like to dispute a card transaction made prior to July 2026, or if you haven’t upgraded to the new card details since July 2026, please call 1-833-237-8104 to dispute the transaction. This number is open Mon-Sat, 9 AM to 9 PM EST.
Why your payment might decline
Not enough in your Morse Balance: check your balance and add money if needed
Daily spending limit reached: try again the next day
Merchant does not support virtual cards: some merchants do not accept virtual debit cards
Security review: your transaction may be under review for your protection
If your payment continues to be declined, please contact support.
Why your payment is pending
A pending payment means the merchant has authorized the transaction but has not finalized it yet. This is normal and usually finalizes within 1 to 3 business days.
If a payment has been pending for more than 3 business days, please contact support.
Track a refund
Most refunds appear in your Morse Balance within 5 to 10 business days. The exact timing depends on the merchant.
If your refund has not appeared after 10 business days, please contact support.
If you see a transaction you do not recognize
Lock your Morse Card to stop future transactions. You can still add, send, and withdraw money as usual.
Review your transaction history to check for any details you may have missed
Dispute the transaction in the app and contact support
We’ll investigate the situation and make sure your account is protected.